10% of the top 100 companies in the world trust us with their packaging design.

Before you part with any investment, let’s start with an introductory consultation with one of our managing/creative directors and a project manager so as to establish comfort levels, mutual understanding of the task at hand, and the confidence to continue.

After this (optional) consultation, you can select the service you need, pay via debit or credit card at checkout (or a debit order can be arranged) and you can begin scheduling tasks in your priority list on our management software (Asana), or via email if you prefer.

You hire the same agency no matter which package you order. Each month you are purchasing access to our full agency of +50 senior-level employees with a full suite of packaging & related asset design expertise. All packages include a project manager and our quality and attention to detail remain unchanged between packages.

After placing your order, we will prepare your space within our project management software (Asana) and you will be invited to join this space. The entire process, from briefing to approval, can be managed through Asana or via email.

If your business has an internal portal, we are happy to work through that, as required.

You will brief your project manager and creative director through Asana or email, and they will allocate the request to our best-suited employees. After the request has been completed and checked internally, we will deliver the output to you for your feedback. Your feedback will then be briefed to the relevant employees for further action.

A normal packaging project, from strategy to print files, takes around 3-5 weeks. But this depends on the number of SKUs, the complexity of the brief, and the speed of feedback. If a major deadline approaching, contact your project manager and we will move mountains to make it happen.

Small tasks can take 1-48 hours

e.g. update copy, change an icon, move an element, update colours, save file in different format etc.

Medium tasks can take 24-72 hours

e.g. change & edit new flavor cue image, shift & edit many elements on pack, typeset the back of pack & create a nutrient table, translate on-pack info, high-res rendering of products etc.

Large tasks can take up 5-7 days.

e.g. the initial 3-5 packaging design routes, key-visual / billboard design & rendering, motion graphics etc.

Absolutely. Many of our clients are design agencies that allocate overflow work to us, or that don’t necessarily have a strong packaging design division and want to offer world-class packaging design & downstream asset design to their clients. They have chosen to hire our agency of +50 senior-level employees for less than the cost of one or two internal employees, and without the need for contracts. Our pricing structure allows for easy and predictable cashflow management rather than the uncertainty of costing on a project-by-project basis.

We also work with marketing agencies who have clients in the FMCG and BevAlc industries, with already existing products, and who need marketing/social media assets, renders, motion graphics, press releases or point-of-sale units designed.

We get it, plans and budgets change.

You can pause and resume your subscription once per month e.g. if you pause two weeks into the month, when you resume again you will have two weeks remaining before another payment is due. This can give you time to get consolidated feedback from your team or find budget.

If you wish to cancel, you can inform your project manager and the next month simply won’t be charged.

Clients can cancel their subscription within the first week of the subscribed month to receive a 75% refund, or in the second week for a 50% refund. No refunds will be provided for cancellations made after the second week of the subscribed month. 

Answers to more questions & answers: FAQs